In the furnace area the pipes will be hooked up to an 'A' coil inside the plenum of your furnace.

If needed, we will install a new thermostat to control your new heat pump investment. Westisle can also offer you a full seven- day program capability thermostat as well.

How do I know if my present electrical service is adequate?
A Government Certified Electrician should do an inspection to make sure you have adequate power to run the new heat pump. If your present system is sufficient, then in most cases an additional line voltage wire will have to be run from the fuse box out to the new shut-off box located outside beside the condensing unit. If it is determined that your present amperage is not sufficient then the Government Certified Electrician will give you a quote on upgrading your present electrical box.

We are looking at building a new house using a heat pump as our main heat source. Can Westisle Heating & Cooling help us?
Yes, Westisle personnel will be happy to study your blue prints and make the appropriate recommendations. Westisle will give you a detailed quote on a full installation including ductwork, thermostat, and heat pump. We employ only Government Certified Sheet Metal and Refrigeration Technicians to perform work on your house. The entire job is tested and warranted.

Should we look at purchasing a new thermostat when adding a new heat pump?
Yes, in most cases the older thermostat will not accommodate the addition of a heat pump. There are basically two types available for a heat pump. One is a non-programmable thermostat and the other is a Seven-Day programmable thermostat. A Westisle customer service representative can explain the benefits of either one.

Should we look at cleaning our duct-work before adding a new heat pump?
In most cases it's advisable to have the ductwork cleaned before installing a new heat pump. Especially if it's been several years since the last cleaning. Our customer service representatives can also show you an Electronic Air Cleaner, which can help remove upwards of 97% of dust and pollen.

Westisle will also be able to offer a complete duct cleaning service using a NEW Roto-Vision Inspection System (as per below).

Westisle can come to your home and professionally clean your ductwork system. With our NEW Roto-vision we will be able to show you the inside of your ductwork both before and after it's been cleaned. Simply contact us to get a comprehensive quote on cleaning your ductwork.

Why should I look at using Westisle Heating & Cooling to install my new heat pump?
Westisle Heating & Cooling has been servicing the lower portion of Vancouver Island with prompt and courteous service for years. With the purchase of the company in 2004 by Foster Air Conditioning Ltd., Westisle can now take advantage of Foster's 80 years of experience. Foster's has installed in excess of 2500 heat pumps both commercially and residentially since the early 70's. Consequently Foster's has installed more heat pumps than anyone else on Vancouver Island. All of our refrigeration and sheet metal technicians are Government Certified and come with the many years of experience necessary to properly install and service your new investment. We place considerable emphasis on our customers' satisfaction. To that end, we offer an "100% Satisfaction Guarantee or Money Fully Refunded" assurance in addition to our Standard Warranty options. All technicians are required to attend weekly debriefing meetings. There, decisions center around: improvements in customer satisfaction, better response times and discussions on up to date developments in the newest equipment.

Foster's has also been a member of the Better Business Bureau of Vancouver Island maintaining a satisfactory rating since 1981.

Since 1971 Foster's has belonged to the "Construction Association of Victoria". In addition, Foster's has also been a Charter Member of the "Air Conditioning and Refrigeration Industry Association of B.C." since 1992.

How do I get rid of my existing oil furnace?
As part of our heat pump installation, Westisle will remove and dispose of the "old furnace" only.

If you are changing out the existing old furnace, the home owner is responsible for having the existing oil tank drained and removed by a "licensed oil tank removal/disposal" company.

What kind of warranties does Westisle Heating & Cooling offer on heat pumps?
On a new Lennox heat pump, you're automatically covered by a 10 year warranty including both parts and labour. Peace of mind, free of charge.

Where can I get more information on Lennox heat pumps, how they work and the benefits of owning one?
Please click on www.lennox.com to read more about Lennox Inc.

If you want more detailed information on how heat pumps work click on:
http://oee.nrcan.gc.ca/publications/infosource/pub/home/heating-heat-pump/index.cfm

Should you want something in writing; simply contact us and ask for a technical service representative. He will be happy to mail you a 51 page booklet put out by the National Resources Canada - Office of Energy Efficiency. The booklets title is: "Heating and Cooling with a Heat Pump" There is no charge for the booklet.

What if I wanted to get rid of my old oil furnace altogether? Could I get a heat pump and more efficient back-up heat?
Yes, you could replace your old furnace with an air handler and optional electric heat (as per below). In most cases the new air handler will be smaller than your existing "old" oil furnace. The electric back up heat would only come on occasionally.