Congratulations on the purchase of your new

Non-Ducted Heat Pump System

Things you should know about the operation of your system

  1. You should have been left an operation manual for your thermostat.
    • Please read this thoroughly to understand your settings and fan control. If you were not left a manual please contact us so we can get one to you.
  2. It’s a good idea to check your filter often until you learn how often it requires cleaning or replacing. Some homes with pets require more filter attention.
  3. You may feel like one of the wall cassettes is not heating or cooling.
    • If you notice a flashing light on the bottom corner of the wall cassette it means your system is in a conflict, check your remote to confirm that all remotes are set the same (either heating or cooling). You cannot have one cassette in heating and another in cooling or auto. All cassettes must be in the same mode.
    • Do not use Auto mode
  4. For the cooling season, we do not recommend setting your thermostat cooling temperature below 20 degrees Celsius / 68 degrees Fahrenheit. For the heating season, we do not recommend setting your thermostat daily operating temperature below 19 degrees Celsius / 66.5 degrees Fahrenheit.
  5. To save energy if the night set back is used PLEASE do not set your temperature more the 2 degrees from your daily operation temperature.
  6. You may notice steam rising from the outdoor Heat Pump
    • Do not be concerned, this is not smoke. This is steam created when the Heat Pump goes through a normal defrost cycle. Depending on your home & the temperature outside this can be approximately every 30 – 60 minutes of operation time while in heating mode only.
  7. When it’s quite cold outside you may hear the Heat Pump make a bit louder different noise than you are used to.
    • This is likely the unit going into defrost mode which keeps the unit clear of ice buildup. This normal operation which will last between 2 – 4 minutes. The fan will also shut off at this time and will start back up when the defrost is complete.
  8. You may notice water coming from under the Heat Pump
    • This is normal as when your Heat Pump goes into defrost mode the system is defrosting the outdoor coil which melts away any frost build-up.
  9. The outdoor Heat Pump seems to run longer than my old unit.
    • This is because the newer variable speed systems are more efficient, modulating the capacity rather than cycle between full and no capacity which provides a more comfortable space and only uses the energy required to maintain your space. So it may run longer at a lower operating cost.
  10. Annual service is recommended by all manufactures to ensure the longevity of the equipment and maximum efficiency. The first annual service is critical as we check all the components making sure that nothing has come loose (as the system vibrates when operating) and we check the systems refrigerant pressures to optimize performance. Proof of annual maintenance may be required by the manufacture warranty work is required in the future.

Peter was a charm! and we appreciated his care, experience and great skill immensely! We will surely have him come to service our unit a year from now!

We were very pleased with all aspects of the work done – the initial inspection of the old system by Kyle, the replacing of our heat pump system and the changing of the return air duct in the living room. The work done by Millstone Sheet Metal Ltd. and by your technician Dustin was excellent. The limited height of our crawl space added to the difficulty of the task but they persevered and got the job done and left the area in a clean and tidy condition. Westisle technical and office staff continue to give us excellent service.

I appreciated how prompt Westisle was. They phoned quickly with a quote. They found exactly the same unit and the price was under what I had been expecting. They showed up the day promised and the work was done very satisfactorily. I would be happy to recommend them to others.

We also wanted to say how happy we are with everything you have done. Me and Dean were talking the other night and doing the whole,”ok, so who was the best contractor we had to deal with during this house build and who was the worst”. Well, we both agreed Westisle were the best contractor to deal with. Nothing was too much trouble. You guys were always there to help and you always managed to fit us in when we needed you to do something, even on short notice. We are so happy we used your services and would most definitely recommend you to anyone who asks. If you need us for references then we would be happy to do that too.

So a big thank you from both of us 🙂

Exceptional service! Our technician took every precaution with the ongoing virus. Thank you.

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